Fire By Riz

1 rating since posting on Tuesday, August 19, 2008
in Austin
website
(submitted by Sierra )

Overall Rating

*****

based on 1 rating
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*****
Fire By Riz
Finally a wave review!

I looked at a lot of different products from different companies and finally made a choice for my first pair based on my own style of dance and what I wanted to do with the products. I really liked the customer service by Fire By Riz. I've emailed the company and received a fast reply. Than when I finally got tired of putting the purchase off I called Fire By Riz to triple check I REALLY wanted this item and the item was a good start for a beginner. The guy who answered the phone (sorry don't remember his name) was really nice and explained why people who buy the product I was interested in buys it.

The website is easy to navigate, the categories are simple, products are easy to find, the pictures are clear and each products has a short and simple explanation. In addition the shipping page is simple as well. You have a 1, 2, 3 choice selection and it lists the appx shipping times.

After ordering I immediately received my order confirmation. Than I remembered that I forgot to put in comments regarding a product attribute I wanted that wasn't listed on the website yet. So I emailed the company. I received a reply not too long afterwards -- no problems.

The day after I ordered I received my shipping confirmation which was a most humorous confirmation. It's nice to see that the company (or entrepreneur) has a sense of humor. This is part of the shipping confirmation that gave me a smile. It's a funny read so you'll just have to order something to see the entire message.

"Your order has been gently taken from our Fire By Riz shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

XXXX

I hope you had a wonderful time shopping at Fire By Riz. We sure did!
Your picture is on our wall as 'Customer of the Year'. We're all
exhausted but can't wait for you to come back to Fire By Riz!!"

- Sierra , posted 08/19/08

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